Refund policy

30-Day Returns

We want you to love your lights. If you're not happy, you can return your order within 30 days of delivery.

Changed your mind?

Items must be unused, in their original packaging, with all parts included.
Return shipping is paid by the customer.
Please email us at novlights90@gmail.com before sending anything back. We'll send you the return address and instructions. Returns sent without contacting us first may not be accepted.

Damaged, faulty or wrong item?

If your order arrives damaged, stops working, or isn't what you ordered, email us within 30 days of delivery with your order number and a photo or short video of the problem. We'll send you a free replacement or a full refund, and you won't pay any shipping.

Refunds

Once your return is received and checked (or your damage claim is approved), we'll refund your original payment method. Refunds usually appear within 5–10 business days, depending on your bank.